|
|
|
|
6. Storage Solutions
|
|
|
Consulting & Design of storage Solutions
|
|
|
Backup Hardware (DAT, DLT) including Tape
Libraries, Autoloaders
|
|
|
Backup Software Setup (Arcserve, Veritas)
|
|
|
Back
up Procedures
|
|
|
Restore data, file recovery etc
|
|
|
Troubleshooting/diagnostics
|
|
|
|
|
7. Software Services
|
|
|
Lotus Notes
|
|
|
MS
SQL
|
|
|
Oracle
|
|
|
Enterprise Level
|
|
|
|
Migration of Legacy Systems
|
|
|
|
New Applications development
|
|
|
|
Web enabling of Applications
|
|
|
|
Java Application Development
|
|
|
|
Provision for S/W professionals
|
|
|
|
Application Maintenance and Enhancement
services
|
|
|
|
Documentation of Legacy application
|
|
|
|
Database creation, Data transformation,
Electronic Publishing, Document
|
|
|
|
Creation
|
|
|
|
|
|
8. Relocations/Moving of IT Infra Structure
|
|
|
Design of Computer Rooms (Enterprise
Customers)
|
|
|
Project Control of Moving the IT
Infrastructure
|
|
|
Provision of Logistic Services
|
|
|
Actual
Disconnecting/reconnecting/reconfiguration of Servers and
|
|
|
workstations
|
|
|
|
|
|
|
|
|
|
Types of Support
|
|
|
|
|
|
North America Wide Support
|
|
|
Onsite
|
|
|
Online
|
|
|
Telephone
|
|
|
9x 5 Support (Business Hours - 9:00
AM to 5:00 PM, Monday to
|
|
|
Friday)
|
|
|
After
hours and holiday support if required
|
|
|
7x24 Support, if required
|
|
|
Preventive Maintenance (Prescheduled
Support)
|
|
|
Service Contracts (H/W Break and Fix –
Large Customer Only)
|
|
|
Time and Material Agreements (Guaranteed
Response Times)
|
|
|
Block of Hours (Guaranteed Response
Times)
|
|
|
Network and Security Administration
|
|
|
|
|
|
|
|
Response Time
|
|
|
|
|
|
Emergency: 4 hour response time
guaranteed
|
|
|
Non-emergency: 24 hours or as mutually
agreed
|
|
|
|
